Your officers spend hours looking up services. GovAI does it in seconds.
The same AI that navigates residents through services works for your staff too. Instant service pathway lookups, case note summarisation, referral drafting, and policy Q&A — all from a single interface.
A day in the life of a council officer — before and after GovAI.
- 9:00 — Resident calls about rent arrears. Officer searches intranet for 15 minutes to find current policy.
- 9:30 — Needs to refer to employment support. Spends 10 minutes finding the right team's email.
- 10:00 — Case note from yesterday needs summarising for a handover. 20 minutes of manual writing.
- 10:45 — Resident asks about eligibility for a grant. Officer doesn't know. Promises a callback after research.
- 14:00 — Manager asks for a referral to social care. Officer drafts from scratch — 30 minutes.
Total time on admin and lookup: 75+ minutes
- 9:00 — Resident calls about rent arrears. Officer asks GovAI. Full policy answer with source citation in 8 seconds.
- 9:05 — Needs employment referral. GovAI identifies the right team and drafts the referral email in 15 seconds.
- 9:10 — Yesterday's case note summarised by GovAI from the interaction log. Review and approve in 2 minutes.
- 9:15 — Grant eligibility checked instantly. GovAI confirms eligibility criteria and provides the application link.
- 10:00 — Social care referral drafted by GovAI with all required fields pre-populated. Officer reviews and submits.
Total time: 15 minutes. Same outcomes. Better quality.
Service Pathway Lookup
Ask 'What support is available for a resident facing eviction who has dependent children?' and get a structured answer with every relevant service, team, and contact — in seconds.
Case Note Summarisation
Paste a long case record or interaction transcript. GovAI extracts the key facts, decisions, actions, and produces a concise summary for handover or filing.
Referral Drafting
Tell GovAI who you need to refer, why, and to which team. It drafts a referral that meets your council's format requirements, pre-populated with case data.
Policy Q&A
Instead of searching your intranet for 15 minutes, ask GovAI a policy question. It answers from your council's own documentation and cites the source.
Multi-Agency Queries
'Which external organisations can support a care leaver aged 19 with housing and employment?' GovAI surfaces council and partner services.
Report Generation
Generate summary reports of resident interactions, common queries, and service demand patterns — useful for budget justification and transformation planning.
The maths is simple.
2.5 hours
Estimated time saved per officer per week
£6,500
Annual saving per officer (at £22/hr average incl. on-costs)
12 weeks
Average payback period for a district council
These estimates are based on sector benchmarks and GovAI deployment data.
Same engine. Same knowledge. Different interface.
Resident Navigator
Resident queries
AI Engine
Service catalogue · Knowledge base · Eligibility rules
Staff Assistant
Officer queries
This means your staff always have the same information as your residents — and more. No conflicting answers. No knowledge silos.
Data Security for Staff Use
Role-Based Access
Officers see services and data relevant to their role and department. Configurable by your admin team.
Audit Trail
Every staff query is logged with timestamp, officer ID, and response. Full accountability for FOI and governance.
No Training on Your Data
GovAI never trains AI models on your council's data. Queries are processed and discarded. Your knowledge base stays yours.