Know what your residents need — before they tell you twice.
The GovAI Analytics Dashboard turns every resident interaction into actionable insight. See demand patterns, measure deflection, track ROI, and demonstrate value to your cabinet — all in real time.
Total Interactions
12,847
Contact Deflection Rate
34.2%
Avg. Confidence Score
0.87
Languages Used
23
Top Service Domains
Interactions Over Time
6 months trending up
Resident Demand Patterns
See which services residents ask about most, which problems cluster together, and how demand shifts seasonally. Feed this into your budget planning and service design.
Contact Deflection Tracking
Measure exactly how many resident queries are resolved through AI without reaching your contact centre. Track deflection rate by service domain, time of day, and language.
Staff Productivity Metrics
Track how officers use the Staff Assistant — query volume, time saved per interaction, most-used features. Demonstrate ROI to your leadership team.
Safeguarding Events
Real-time visibility into safeguarding triggers, escalation rates, and response times. Exportable for statutory reporting and inspection preparation.
Language & Accessibility Data
See which languages your residents interact in, which accessibility features are used, and where gaps might exist in your service provision.
Service Gap Identification
When residents ask for services that don't exist in your catalogue, GovAI flags them. This data reveals unmet need — invaluable for transformation planning.
Built for accountability.
Exportable Reports
Download PDF and CSV reports for cabinet papers, scrutiny committees, and audit requirements. Pre-formatted for common local government reporting needs.
FOI-Ready Logs
Every AI interaction is logged with timestamp, query content (PII-redacted), response, confidence score, and source citations. Complete audit trail.
Configurable Access
Role-based dashboard access. Senior leaders see strategic metrics. Service managers see domain-specific data. Data teams get full API access.
Live insights, not monthly reports.
Real-Time Dashboard
Interaction counts, deflection rates, and safeguarding events update in real time. No waiting for a monthly extract.
Scheduled Reports
Automated weekly and monthly summary reports delivered to your inbox. Configurable to include the metrics your leadership team cares about.