Your residents don't know what they're eligible for. GovAI does.
A resident says 'I've just lost my job and I can't pay my rent. I've got two kids.' Most council websites would send them to a search bar. GovAI matches them across financial support, housing assistance, and family employment programmes — simultaneously. Powered by the GovAI AI Engine.
Resident says:
"I've been made redundant and I'm worried about paying my mortgage"
Matched services:
Financial Hardship Support
Council tax reduction, emergency payments, benefit check
Mortgage Support Scheme
Government mortgage rescue, housing advice, repossession prevention
Rapid Retraining Programme
Skills assessment, funded courses, employer introductions
When someone is in crisis, they don't know the name of the service they need.
Picture a single parent who has just been served a Section 21 notice. They need housing advice. But they also need emergency financial support because they can't pay next month's rent. They need to know their children's school place is protected. They might need domestic abuse support but aren't ready to say that out loud. On most council websites, that person would need to find four different pages, fill in three different forms, and make two phone calls. With GovAI, they describe their situation once.
“The power of GovAI is that it doesn't treat each problem in isolation. It understands that a housing crisis is also a financial crisis is also a family crisis.”
GovAI Design Principle
One conversation. Every relevant service.
Resident describes their situation
In their own words. In any of 40+ languages. No forms, no jargon, no service names needed. Just 'I need help with...'
AI analyses across all service domains
GovAI doesn't search one department at a time. It processes the resident's situation against the entire council service catalogue simultaneously — financial support, housing, employment, social care, youth services, business support, learning & skills.
Eligibility is checked in real-time
Before recommending a service, GovAI checks whether the resident is likely eligible based on the information they've provided. No false leads. No wasted appointments.
Structured recommendations with next steps
Each matched service comes with: what it is, who it's for, what to do next, and how to contact the team. If the resident needs to speak to someone urgently, GovAI escalates to the right human advisor.
This is what separates GovAI from every chatbot on the market.
Generic chatbots answer one question at a time. GovAI understands that problems are interconnected — and responds accordingly. A job loss is also a rent risk is also a mental health risk is also a child welfare consideration.
40+ languages. Because your borough speaks more than English.
Automatic language detection. Culturally appropriate responses. No resident should be excluded because of the language they speak.
In Newham — the UK's most linguistically diverse borough — multilingual support isn't a nice-to-have. It's essential. That's why we built it into the engine from day one.
What happens when a resident says something concerning?
The Resident Navigator includes built-in distress detection. If a resident mentions domestic abuse, self-harm, child welfare concerns, or acute financial crisis, GovAI doesn't just answer the question — it activates the safeguarding layer. Sensitive keywords trigger escalation protocols. Immutable audit logs record every interaction. PII is redacted from analytics.
Learn about the Safeguarding Layer →Accessible to every resident. By design.
WCAG 2.2 AA
Full compliance with Web Content Accessibility Guidelines. Screen reader compatible. Keyboard navigable. High contrast support.
Plain Language
AI responses use clear, jargon-free language. Reading age targeted at 9–11 years. Because clarity is accessibility.
Device Agnostic
Works on any device, any screen size, any browser. No app download required. No account needed.